Telephone

Contact Support Houston

Visit

Prince Rupert Office
248 3rd Avenue West
Prince Rupert, BC  V8J 4B8

Our storefront is open Monday to Friday, from 10 a.m. to 4:30 p.m.

Terrace Office
2709 Kalum Street (South of Highway 16)
Terrace, BC  V8G 2M4

Our storefront is open Monday to Friday, from 10 a.m. to 4 p.m.


Call

Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours: Mon-Fri from 8:30am to 5:30pm
Technical Support Call Centre Hours: 24 hours a day, 7 days a week


Email

Customer Service Inquiries (including Home Telephone Inquiries) - citywest@cwct.ca
Business Telephone Inquiries - dispatch@cwct.ca
 


Telephone Repairs

Call 611 (in Prince Rupert)
After hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat)

 

We have had issues in the past but always have a person that has come to our aid and made herself available to contact and help us. We switched all our services back to CityWest last month and the technician was awesome - looked over everything and made sure things were working before leaving. It's nice to have a local company that cares about its customers and goes above and beyond the call of duty - we look forward to the Quantum 125 upgrade in the near future and will be keeping our services local!

Jeremy McBride
Terrace / Thornhill

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