Telephone

Contact Support Houston

Visit

Prince Rupert Office
248 3rd Avenue West
Prince Rupert, BC  V8J 4B8

Our storefront is open Monday to Friday, from 10 a.m. to 4:30 p.m.

Terrace Office
2709 Kalum Street (South of Highway 16)
Terrace, BC  V8G 2M4

Our storefront is open Monday to Friday, from 10 a.m. to 4 p.m.


Call

Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours: Mon-Fri from 8:30am to 5:30pm
Technical Support Call Centre Hours: 24 hours a day, 7 days a week


Email

Customer Service Inquiries (including Home Telephone Inquiries) - citywest@cwct.ca
Business Telephone Inquiries - dispatch@cwct.ca
 


Telephone Repairs

Call 611 (in Prince Rupert)
After hours emergencies in Prince Rupert 1-866-406-8113
Call 778-634-9611 (in Terrace)
Call 778-631-9611 (in Kitimat)

 

We switched telephone and internet providers to CityWest about 5 years ago. As with any new system there were a few bugs to work out. I mention this because of the dedication of the entire organization in getting the system right! Today I would tell you that I am very happy with the quality and dependability of the network. I believe one of CityWest's greatest competitive advantages is their people. From our account rep to the people working the front desk at their office, everyone is approachable and ready and willing to help.

Bryan Gascon, Canadian Tire
Terrace / Thornhill

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