“We have had issues in the past but always have a person that has come to our aid and made herself available to contact and help us. We switched all our services back to CityWest last month and the technician was awesome - looked over everything and made sure things were working before leaving. It's nice to have a local company that cares about its customers and goes above and beyond the call of duty - we look forward to the Quantum 125 upgrade in the near future and will be keeping our services local!”
Terrace / Thornhill
Payment Options Prince Rupert
Pay in person at CityWest in Prince Rupert (246 3rd Ave W), Terrace (2709 Kalum St) or Kitimat (174 5th St). If the office is closed, please drop off in the mail slot.
Pay With Your Visa or Mastercard (My Account)
You can pay via our website. You will need a password to access this service - please call us at 1-800-442-8664 or 250-624-2111 (if you live in Prince Rupert) to arrange for your password. Or visit one of our offices in Prince Rupert, Terrace or Smithers.
Want to make your life easier? Complete a preauthorized payment form from CityWest (or drop by or call us at 1-800-442-8664 and we will mail you one) and your payments will automatically be deducted from your bank account or credit card every month. You'll receive an invoice for your records, but you won't have to remember to pay your bill. Payments are withdrawn on the 25th of each month. If the 25th falls on a weekend or holiday, your payment will be processed on the previous or next business day.
CityWest Cable & Telephone
248 3rd Ave West
Prince Rupert, BC V8J 1L1
Please make your cheque payable to "CityWest Cable and Telephone" and reference your CityWest account number. If we have not received the cheque by the last day of the month, late charges will apply.
Internet /Telephone Banking
Arrange through your financial institution to pay your phone bill by telephone or by the Internet. The vendor to choose is CityWest Cable & Telephone or CityWest Telephone depending on your bank.
Important Note: When you pay at the bank, to avoid late charges, please allow 5 business days for processing. CityWest does not automatically receive your payment from the bank when the payment is made.
Type: Personal & Business