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Visit

Prince Rupert Office
248 3rd Avenue West
Prince Rupert, BC  V8J 4B8

Our storefront is open Monday to Friday, from 10 a.m. to 4:30 p.m.

Terrace Office
2709 Kalum Street (South of Highway 16)
Terrace, BC  V8G 2M4

Our storefront is open Monday to Friday, from 10 a.m. to 4 p.m.

Call

Toll Free: 1-800-442-8664
When calling from Prince Rupert: 250-624-2111

Customer Service Call Centre Hours: Mon-Fri from 8:30am to 5:30pm
Technical Support Call Centre Hours: 24 hours a day, 7 days a week

 

Email

Customer Service Inquiries - citywest@cwct.ca
 


Community TV-10:

Email: tamara.ainscow@cwct.ca

Phone: 778-634-9712 ext 6

 

My wife and I have lived in five different homes in Rupert over the years, and every single installation was handled in a very efficient and expedient fashion and it was always done by someone that we knew as a fellow Rupertite. The installation always took place on the day that we moved into the house and we continued to be very impressed by that consistent level of service. On occasion, there have been times when power interruptions and storms have caused some problems; but it has always been evident to me that my fellow Rupertites who are the employees of CityWest have our best interests in heart as far as getting the service back on line and functioning as soon as is possible

Doug Kydd
Prince Rupert

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