“We have had issues in the past but always have a person that has come to our aid and made herself available to contact and help us. We switched all our services back to CityWest last month and the technician was awesome - looked over everything and made sure things were working before leaving. It's nice to have a local company that cares about its customers and goes above and beyond the call of duty - we look forward to the Quantum 125 upgrade in the near future and will be keeping our services local!”
Terrace / Thornhill
TV Everywhere Terrace / Thornhill
Welcome to TV Everywhere by CityWest! This exciting new product lets you watch your favourite TV shows on your personal devices, like smartphones, tablets, or desktop computers. You’ll be able to listen to great music, access live TV, watch the latest episode of your favourite show, or start from the beginning of the season and binge-watch until you’re finished.
And if you’re a Digital or Optical TV subscriber with CityWest, you’ve already got access!
To set up your TV Everywhere account follow the steps below - in less than 10 minutes you can have access to hours of great content - wherever you want to watch it.
If you need some assistance setting up your TV Everywhere account, please contact customer service at 1-800-442-8664.
Step 1: Set up your account
Before you can get access to content, you’ll need to set up your account.
To do this, go to www.watchtveverywhere.ca , and you’ll see this screen:
Click on the drop-down box next to “select your TV provider” and select “CityWest”
Now select “register” from the menu bar at the top of the screen. Notice that the “CityWest” logo will appear on the right-hand side of the screen.
This will bring you to the registration page. We recommend you have a copy of your current statement nearby when filling out this online form.
Let’s take it from the top:
Account number: Enter your 9-digit account number that is found at the top right-hand corner of your monthly bill.
Last name on statement: Be sure you enter exactly what appears as your name on your bill as your last name.
Verification code: Simply enter the 5-digit number at the right of this field. This is to ensure you’re a human, not an online robot.
New user information: You can enter whatever information you’d like in these fields. Write down your password and keep it in a safe place. You will need a valid email address – you’ll see why in step 2.
Now, click register. You’ll be brought to another screen, which is required for legal purposes. Click “Create Account.”
Next, you’ll need to activate your account.
Step 2: Email activation
Open up your email account. You should notice an email from “watchTVeverywhere” with the subject line “Activation link.” Click on that link.
You will then be brought to another web page that says, “Your account is now activated.”
Congratulations! You now have a TV Everywhere account. Now, let’s access some of that content.
Step 3: Sign in
Click on the “log in” link at the top of the Watch TV Everywhere screen.
You’ll be brought to the main login page. Enter your email and password that you used to create your account (from Step 1). Hit “enter” or click “login.”
If successful, you should see a screen with some network logos. The networks you have access to will depend on the subscriptions you have in your TV package. For example, if you subscribe to all channels, you will see this screen:
Click on any of the logos to access content on your device. Depending on the network, you may be asked to sign in again.
PLEASE NOTE that it takes a while to access content on Global Go. You should be able to unlock content within 24 hours of signing up to TV Everywhere.
Step 4: Download the app (optional)
You can watch great programming without using your web browser by downloading the app for each network on your device. Log in using the same e-mail and password.
Check out the latest episodes of Duck Dynasty, Bates Hotel, and Dog the Bounty Hunter.
Plus, watch great live TV. Select “CityWest” in the list of providers to sign in. Available with Eclectic & Epic combos, and Knowledge Pack.
Can't get enough of your Disney Channel stars? Watch more with the Disney Channel App and catch up on your favourite Disney Channel shows like K.C. Undercover and Girl Meets World on your tablet or mobile device. Available with the Eclectic & Epic combos, and Disney pack. Only compatible with Apple and Android devices.
Can't get enough of your family's Disney Junior favourites? Catch up on your favourite shows with the Disney Junior App on your tablet and mobile device.Features the best of Disney Junior with full-length episodes on demand and live streaming. Available with the Eclectic & Epic combos, and Disney pack. Only compatible with Apple and Android devices.
Watch hit daytime and primetime shows like NCIS, Survivor, and Elementary. Select “CityWest” in the list of providers to sign in. Available with Classic combo.
Check out the latest episodes of Vikings, Pawn Stars, and Perfect Storms, and watch live TV. Select “CityWest” in the list of providers to sign in. Available with Eclectic & Epic combos, and Knowledge Pack.
Your access to 24/7 live sports starts today. More NHL games than any other network, over 40 regular season Toronto Raptors games, over 100 Premier League games, and all 162 regular reason Blue Jays Games. Available with Classic Combo. Access to some features of Sportsnet Now require the Eclectic & Epic combo or Sports pack.
Get access to thousands of great songs, organized by genre. Select “Watch TV Everywhere” in the list of providers to sign in. Available with Classic combo.
Click here for instructions on how to use the Stingray app for your smartphone or tablet.
THE MOVIE NETWORK & HBO
Experience the best The Movie Network and HBO Canada has to offer, on your Tablet, Smartphone, computer and select TVs and gaming consoles. Select "CityWest" in the list of providers to sign in. Only available with Epic combos & Movies Pack.
Now your little ones can enjoy their favourite Treehouse shows on your tablet in the same trusted environment we know parents value. Available with Eclectic & Epic combos, and Fun Pack.
Step 5: The future of TV Everywhere
You may be wondering, “why are there only seven networks?”
Great question! TV Everywhere is a relatively new product in Canada, and it has taken time for some programmers to release their content on this platform. We are working hard with these networks to secure contracts to ensure that our customers will be able to access their content.
We’re confident that, in the future, more and more networks will sign on to TV Everywhere. Until then, please keep a close eye on our website to get notified of any launches for TV Everywhere. Or, feel free to call our customer service line at 1-800-442-8664 to find out more about this exciting new product.